We don’t expect that you will need a repair through normal, careful wear of our jewelry, but these things do happen. What sets us apart as a company is that we offer lifetime repair. Because we are so busy during the holidays, we now offer free repair from January 1st until November 20th. That said, if the repair needed is because of a malfunction of our materials, we will do our best to get it done as soon as possible during that time.
If you must get your repair done during the holidays between, November 20th-December 31st the repair fee will be $50.00. We do require a 7 day advanced notice. Please note that some gemstones may not be available immediately for repair and it may take us some time to find the exact stone or a similar one. We will send you an email letting you know if you can expect a delay.
Lost Earring? Need Just One?
If you lose one earring, don’t despair! We can sell you just one. Because items, gemstones and techniques vary, we do ask that you send the old one in so that we can make a match and clean it up for you. Call or email us if you have any questions about this.
Please include a note with your jewelry letting us know what you want as well as your name, return address, an email address and a phone number where we can easily reach you when we call for your payment to cover the cost for the lost earring shipping.