Customer Service

Precious Jewels does not sell designs at wholesale prices.  This is because you, our customers are very important to us and we value you and are our first priority.  You can only purchase our jewelry directly from us online or at events or trade shows which means your experience with Precious Jewels will be a great one.  Here are some details you will find useful.

Orders

Orders are processed as they come in, regardless of the shipping method chosen. We pride ourselves in our quick turnaround, but most of all we want to manage your expectations so that you are not disappointed.

In-stock items will ship the next business day if your order is placed by 2pm CST.  If your item is not in-stock and needs to be made, depending on the complexity of the design, it can take up to 5 business days for it to be produced and ready to ship. Once it is made, it will ship via whatever method chosen at checkout. Expedited shipping only guarantees faster delivery once an item is made.  Once your item is on the way, a notification will be sent to you via email along with a tracking number. If you would like to check on the status of an order in progress, please call or email (preferably) us at 817.524.5714 or at cs@apreciousjewelry.com

Rush Orders

We know that sometimes you need your jewelry quickly for special occasions and if this is the case, we will do everything we can to rush your order. If your order is a rush, please call or email us and we will send you an email letting you know when you can expect your item as well as any estimated rush shipping charges.

Special Orders

People come in all shapes and sizes, and we want your jewelry to fit you perfectly. If you would like to customize the length of our necklaces,earrings, or bracelets, please call 817.524.5714 or email us at cs@apreciousjewelry.com.  Let us know the item you would like to have customized.  In most cases there will be an extra charge for custom sizing.  If there is an extra charge, we will call you to discuss any extra charges before we start on your customization.

Payment & Sales Tax

We accept VISA, MASTER CARD and AMERICAN EXPRESS.  You can order online through our secure shopping cart or you may call us at:

817-524-5714

All orders shipped will be charged sales tax upon checkout.

Online Security

Protecting your private information is our highest priority. We encourage you to feel comfortable using your credit card to purchase our jewelry. We use industry-standard Secure Sockets Layer (SSL) encryption technology to protect your personal information.

Privacy Policy

Your privacy is very important to us. When you make a purchase from us online, we collect your name, billing and shipping addresses, phone number, email address and credit card information. You provide this information to us so that we can process and ship you your order. We do not sell information to anyone